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Frequently Asked Questions
How do I create a trade account with PRIMEHIDE?

To create a trade account, visit our website and click on 'Trade Account Registration.' Fill in the required details, and our team will review your application. Once approved, you’ll receive access to trade pricing and exclusive offers.

Do you offer worldwide shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination. Please check our Shipping Policy for detailed information.

What is the minimum order quantity (MOQ) for trade customers?

We offer no minimum order quantity. This is to support small businesses that are registered traders.

Do you offer corporate gifting options?

Yes, we offer a simple 3-step process for corporate gifting. You can customise a product from our stock with your logo or branding. Contact us for more details.

Do you offer custom branding options?

Yes, we offer a simple 3-step process for custom branding. You can customise a product from our stock with your logo or branding. Contact us for more details.

What payment methods do you accept?

We accept most major credit and debit cards, bank transfers, and PayPal. Trade customers may also apply for 30 day credit terms, subject to approval.

Can I return or exchange items?

Returns and exchanges are accepted within 14 days of delivery if the items are unused and in their original condition. Custom-branded products are non-returnable. Please refer to our Returns Policy for further details.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your shipment in real-time.

Do your products come with a warranty?

Yes, all PRIMEHIDE leather products come with a one-year warranty against manufacturing defects. If you experience any issues, please contact our customer service team.

How can I contact customer support?

You can reach our customer support team via email at sales@primehidetrade.co.uk or call us at 0207 993 5451. Our working hours are Monday to Friday 9 AM - 5 PM.

Can I visit your showroom?

Yes, our showroom is open to trade customers by appointment only. Please contact us to schedule a visit.

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